Privacy Policy
Last updated: September 2026
How we collect, use and protect your personal information.
1. Information we collect
Personal information
We collect the following when you book our services:
- Full name and contact details (phone, email, address)
- Photo identification details (for age verification)
- Payment information (card details, billing address)
- Event details (date, location, type of event)
- Emergency contact information
Usage information
- Website usage data and analytics
- Booking history and preferences
- Communication records (emails, phone calls, messages)
- Equipment condition reports and photos
2. How we use your information
Primary uses
- Process bookings and payments
- Verify identity and age requirements
- Coordinate delivery and collection
- Provide customer support
- Send booking confirmations and reminders
Secondary uses
- Improve our services and website
- Send promotional offers (with your consent)
- Analyse usage patterns and trends
- Comply with legal requirements
- Prevent fraud and abuse
3. Information sharing and disclosure
We do not sell your personal information. Your personal data is never sold to third parties for marketing purposes.
Limited sharing occurs only for:
- Payment processing: secure payment processors to handle transactions
- Legal requirements: when required by law, court order, or government request
- Safety and security: to protect our rights, property, or the safety of our customers
- Business transfers: in the event of a merger, acquisition, or sale of assets
- Service providers: trusted partners who assist in delivering our services (delivery, insurance)
4. Data security
We implement industry-standard security measures to protect your personal information.
Technical safeguards
- SSL encryption for all data transmission
- Secure payment processing
- Regular security reviews and updates
- Encrypted data storage
Administrative safeguards
- Limited access to personal data
- Privacy training for anyone handling customer data
- Regular privacy policy reviews
- Incident response procedures
5. Data retention
- Booking and payment records
- 7 years (tax requirements)
- Customer communication
- 3 years
- Website analytics
- 2 years
- Marketing preferences
- Until you unsubscribe
6. Your rights
Under the Australian Privacy Principles, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing communications
- Restrict processing of your data
- Data portability — receive a copy of your data
- Lodge a complaint with the Office of the Australian Information Commissioner
- Withdraw consent at any time
7. Cookies and tracking
Our website uses cookies and similar technologies to remember your preferences and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some functionality.
8. Contact us
To exercise any of the rights above, or to ask how we handle your information, contact us:
- Phone
- 0402 232 029
- tim@sondersites.com
- Business
- Macedon Ranges Party Hire